Refund & Cancellation Policy

Wander Nova Private Limited — Clear, Fair & Transparent Policy

At Wander Nova, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to sudden changes in travel plans. Our Refund and Cancellation Policy is engineered to be entirely clear, fair, and transparent, ensuring that you are fully informed about the specific terms and conditions associated with adjustments, cancellations, and refunds.

1. General Cancellation Rules

Booking Cancellation Requests

• Written Request Mandatory: All cancellation requests must be submitted directly in writing via email to our dedicated customer support team. Verbal cancellations made over the phone or through chat applications will not be recognized or accepted as formal requests.
• Subject to Approvals: Cancellations are strictly subject to approval. The final applicable refund amount is contingent upon the exact timing of your written request relative to your travel date, alongside the specific type of booking executed.

Refund Processing Mechanics

• Processing Timeline: Once a cancellation request is confirmed and authorized, refunds will be initiated and processed within 7 to 14 business days.
• Original Source Crediting: All approved refunds will be credited directly back to the original mode/source of payment used during checkout, unless a different mechanism is mutually agreed upon in writing.

Non-Refundable Inventory

• Certain bookings—including last-minute deals, flash sales, promotional campaign offers, or specific premium non-refundable vendor inventories—are explicitly excluded from refund eligibility under any circumstances.

2. Sector-Specific Cancellation Charges

As an aggregator, Wander Nova coordinates bookings through premier global suppliers. Consequently, cancellation liabilities are driven by individual vendor policies:

Air Tickets

• Airline Penalties: Cancellation charges for airline tickets follow the specific fare rules and policies established by the respective operating airline.
• Wander Nova Service Fee: In addition to the penalties imposed by the airline, Wander Nova applies a standard administrative service fee for managing and processing the cancellation workflow.

Hospitality & Hotels

• Hotel Matrices: Hotel cancellation fees fluctuate based on individual property guidelines, seasonal inventory holds, and the exact timing of the request.
• 48-Hour Threshold: No refunds or modifications will be processed for hotel accommodations if the cancellation request is received within 48 hours of the scheduled check-in date.

Curated Tour Packages

For comprehensive travel itineraries and multi-day packages, the following structured cancellation timeline applies:

3. Force Majeure & Exceptional Circumstances

Operational Limitations

Wander Nova shall not be held liable or financially responsible for unexpected cancellations, schedule changes, or structural operational failures caused directly by unforeseen events beyond our immediate control. This includes, but is not limited to, natural disasters, sudden government border regulations, pandemics, civil unrest, labor strikes, or airspace closures.

Supplier Indemnity

In the event of such a force majeure circumstance, our teams will actively work to coordinate rescheduling options or alternative itineraries with suppliers. However, cash refunds may not be possible if our end suppliers (airlines, properties, transit providers) do not provide baseline monetary compensation to Wander Nova.

4. Amendment and Modification Policy

Customer-Driven Amendments

• Any client-initiated changes to a confirmed booking—including date modifications, destination shifts, or changes in service tiers—are subject to real-time inventory availability and additional fare differences or supplier fees.
• All amendment requests must be submitted explicitly in writing and are only considered valid once reviewed and approved by our support staff.

Operator-Driven Amendments

• If unexpected operational hurdles require us to modify elements of your itinerary prior to departure, we will notify you promptly and offer suitable equivalent alternatives.

5. Special Cases & Exclusions

No-Show Violations

• If a traveler fails to appear for a scheduled flight, hotel check-in, guided activity, or transit pickup without prior approved written cancellation, the booking will be registered as a “No-Show”. No refunds, credits, or alternate arrangements will be provided in No-Show scenarios.

Partial Utilization of Services

• Refunds are strictly unavailable for any partially used services or missed components during travel. Unused hotel nights, skipped meals, missed guided tours, or unutilized transfers are entirely non-refundable once the trip has commenced.

External / Non-Inclusive Services

• Wander Nova is not responsible for refunding costs incurred for external services not directly itemized or booked through our platform, such as independent local dining, personal transit, souvenir expenses, or self-procured entry tickets.

6. Group Bookings Addendum

• Distinct Policies: Tailored group bookings or corporate events may be bound by separate, customized cancellation contracts. These unique terms will be explicitly communicated and attached to your quote at the time of initial booking.
• Upfront Commitments: Due to bulk inventory block-outs and non-refundable upfront financial deposits paid to hotels and airlines, group reservations generally incur higher cancellation penalties.

7. Customer Responsibilities

Data Precision

• Customers are fully responsible for ensuring the absolute accuracy of all personal information supplied at the time of booking. Spelling errors in traveler names, incorrect passport details, or inaccurate dates may lead to automated system rejections or substantial carrier-imposed correction fees.

Compliance with Vendor Regulations

• By completing a transaction, travelers explicitly agree to adhere to the independent check-in, safety, and operational rules instituted by our respective flight, hotel, and activity partners.

8. Policy Adjustments & Legal Jurisdiction

• Policy Updates: Wander Nova reserves the right to modify, amend, or adjust the parameters of this Refund and Cancellation Policy at any point without prior individual notice. Updated policies become active immediately upon being published on our platform.
• Dispute Resolution: In the event of an operational dispute, Wander Nova strongly encourages amicable resolution through direct communication with our customer relations team. Should a dispute remain unresolved, it shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.

Contact Us

For cancellation requests or refund-related queries, please reach out to our customer support team in writing: